General
Vintages may change without notice.
We reserve the right to change the price subject to GST variations.
All offers of sale are made by Tscharke Wines Pty Ltd Licence No. 50806579.
Under Australian law you must be over the age of 18 years to purchase wine from Tscharke Wines. It is an offence under the Liquor Licencing Act 1997 to sell, supply or obtain liquor on behalf of persons less than 18 years of age. Tscharke Wines supports the responsible service of alcohol.
Content Accuracy
Whilst we strive to ensure the information on this Site is as timely and accurate as possible, we make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Site, and expressly disclaim liability for content errors and omissions.
Online Ordering
Whilst we encourage visitations to Tscharke Wines (Farmgate Wine Sales only, cellar door closed for tastings), located in Marananga, Barossa Valley, South Australia, we understand making the trip is not always possible. Ordering Tscharke wines via our online order form is a quick and easy option to purchase our wines direct. To receive an order form, you need to either be subscribed to the Tscharke mailing list to receive monthly correspondence or contact us directly. Customers can subscribe to the mailing list at tscharke.com.au/signup.
Upon receiving the completed order form, we raise you an invoice via email, payable through a secure online portal. Credit card details collected through the online payment system are encrypted and protected by Secure Socket Layer (SSL) technology. American Express is not accepted.
Tscharke Wines prices are displayed in Australian Dollars (AUD) and include GST and WET [Wine Equalisation Tax]. We accept payment via Visa and MasterCard. A tax invoice will be issued via email upon your order being successfully completed. Upon receiving your completed payment, we will ship your wines (if shipping.)
All wines are available on a while-stocks-last basis. The order forms are processed on a first-in basis, and we cannot guarantee availability of desired wines. Should a specific vintage of wines or wines ordered be Sold Out and we have an alternative vintage in stock, we will fill your order with the alternative vintage. Should there not be an alternative vintage we will call you to discuss suggested alternative wine (s).
Transit Loss & Damage
Should your delivery appear to have been lost in transit, you should:
1. Contact Tscharke Wines as soon as possible with order details,
2. We will work closely with yourself and our primary freight carrier to ascertain the exact location of the goods,
3. In the event the goods cannot be located (and advise in writing to this effect), we will organise a replacement order to be re-delivered to you. If the same product is no longer available, we will discuss the following options with you:
· Send an alternate product of your choice from our range to the value of the original order,
· Provide you with a refund to the value of the original order.
Should you receive a delivery that appears to have been damaged in transit, you can:
1. Refuse to accept delivery and ask the delivery service representative to return the product / order to sender. Once notification has been received that goods have been damaged in transit and are on their way back, we will arrange to send replacement product. If the same product is no longer available, we will discuss the following options with you:
· Send you an alternate product of your choice from our range to the value of the damaged product,
· Provide you with a refund to the value of the damaged product
Tscharke, PO BOX 657, Greenock SA 5360, Australia
Email: info@tscharke.com.au
Phone: +61 (08) 8562 4922